Countdown to iWireless Solution’s 10th Anniversary – Week 5 of Ten
This week we have looked back at how we have grown as an organisation, and the approaches we have developed over the years for both recruitment, staff development, and retention.
SMEs are the growth engine of the UK economy and are also a good source of job creation. At iWireless, our people are our business. However, the resources to hire skilled staff are often limited. Some of the challenges in recruiting skilled staff are branding, resources (extortionate agency/recruitment costs), and staff retention.
When iWireless won the work for the London 2012 Olympics, our staffing/recruitment strategy snowballed – we had to ensure that we had enough highly skilled and experienced technical staff (many of whom were contractors), who would then be supported by younger recruits to get the huge amount of work done. Right from the start we were dedicated to finding young enthusiastic people, who had the right attitude and wanted to learn and grow. The plan was for the less experienced support staff to learn (fast) and become a more reliable pairs of hands. This project was a major turning point in our company’s journey – not only from a work volume viewpoint, but also recruitment. As an SME in East Grinstead, it was important for us to grow the local talent. We have ensured they have the relevant training, reviews, and the right foundations are cemented from the start to achieve the highest abilities.
- Branding: iWireless actively looks to build its brand and increase market presence via social media, blogs and events – to get exposure of the company name and our reputation for good work, quality service and professionalism, and entice quality recruits to apply and join.
- Resources: iWireless has found some creative ways to recruit potential staff whilst avoiding extortionate costs, e.g. encouraging staff to refer friends/contacts who would be suitable; social media/LinkedIn, and keeping in touch with past employees – some of which have returned for a second stint with us.
- Retention: iWireless are fortunate to present its staff with many opportunities to grow – either upwards into more senior roles or sideways to change their career paths if they find they are more suited to a different role within the company. To ensure we listen to our staff, we have regular appraisals, which often help us plan individuals’ development.
iWireless combines the usual recruitment strategies with creativity and a feel for people.
Whilst we had high hopes for this strategy, we could never have anticipated just how well this approach would work for us – many of the original admin/support people are now in more senior technical or managerial positions. They are reliable and trusted staff members and are sharing their knowledge with new staff coming in.
Each person we have hired brings something unique to the business, and it’s important to seek out those with the best qualities – including skills but also with a good work ethic and the personality to fit into a team of hardworking, dedicated and bright staff. Without a core team of quality and effective employees it would be impossible for iWireless to stand apart, build a brand, and develop a unique customer experience.
With our employees acting as the face of our business, it’s vital that we have the right people on board. That goes for hiring people, as well as retaining existing staff members – which is an ongoing process to make the relationship work for employees and the business alike. We believe that above all, trust, hard work and commitment is essential to a good working relationship – and we are fortunate enough to be able to nurture this within iWireless.
You can find out more about joining iWireless here.